Privacy Policy
Effective Date: June 01, 2025
Grace to Grace Behavioral Health ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in accordance with applicable U.S. privacy laws including the Health Insurance Portability and Accountability Act (HIPAA).
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, email address, phone number, mailing address
Emergency contact details
Payment and insurance information
b. Health Information (Protected Health Information – PHI)
Medical history and treatment information
Mental health records and therapy session notes
Diagnostic or clinical data
c. Technical and Usage Information
IP address, browser type, and device identifiers
Pages visited, time spent on pages, clickstream data
Cookies and tracking tools
2. How We Collect Information
We collect information through:
Online forms and intake processes
Appointment scheduling platforms
Contact via email or phone
Cookies and similar technologies
Third-party services such as analytics or scheduling tools
3. How We Use Your Information
We use the information to:
Provide and manage behavioral health services
Communicate with you about your care
Process billing and insurance claims
Maintain security and improve our website
Comply with legal and regulatory obligations
4. HIPAA Compliance
Grace to Grace Behavioral Health complies with the Health Insurance Portability and Accountability Act (HIPAA) regulations. Your Protected Health Information (PHI) will only be used and disclosed as permitted under HIPAA and applicable state laws. This includes:
Treatment, payment, and healthcare operations
Disclosures required by law (e.g., court orders or public health requirements)
With your written authorization for other uses
We implement safeguards, encryption, access control, and secure storage to protect your PHI.
5. Sharing Your Information
We may share your data with:
Authorized healthcare providers
Health insurance companies
HIPAA-compliant third-party service providers (e.g., billing or scheduling software)
Legal authorities, when required
We do not sell or rent your personal information to marketers or third parties.
6. Your Rights
You have the right to:
Access and request a copy of your health information
Request corrections to your health record
Request restrictions on certain uses or disclosures
Receive an accounting of disclosures
File a complaint if you believe your privacy rights have been violated
To exercise these rights, please contact us at the email below.
7. Data Security
We use administrative, technical, and physical safeguards to protect your personal and health information. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your data.
8. Cookies & Tracking Technologies
Our website may use cookies to enhance your user experience and gather basic usage data. You can adjust your browser settings to disable cookies if you prefer.
9. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting any information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our website indicates your acceptance of these changes.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Grace to Grace Behavioral Health
Email: info@gracetogracebh.com
Phone: (216) 284-9187
Mailing Address: 5035 Mayfield Road Ste 250 Lyndhurst, OH 44124