1. What services do you offer?

We provide individual therapy, family counseling, grief and trauma support, behavioral health assessments, and personalized treatment plans for children, adolescents, and adults.

2. Are your services covered by insurance?

Yes, we accept a variety of insurance plans, including:

• Aetna

• AmeriHealth Caritas

• Buckeye Health Plan

• CareSource

• Cigna

• Humana

• Medical Mutual

• Medicare

• Optum

• United Healthcare

If you don’t see your insurance listed or have questions about coverage, please get in touch with us. We’re happy to help verify your benefits or discuss private pay options.

3. Do you offer virtual/telehealth appointments?

Yes! We offer secure, HIPAA-compliant virtual sessions for clients who prefer the convenience of therapy from home or are located outside our in-person service areas.

4. How do I schedule an appointment?

You can schedule an appointment by filling out the contact form on our website, calling us directly at (216) 284-9187, or emailing us at admin@gracetogracebh.com . We’ll guide you through the next steps, including intake paperwork.

5. What can I expect during my first session?

Your first session is typically a 60-minute intake appointment where we’ll discuss your history, current concerns, and goals for therapy. This helps us create a personalized treatment plan that fits your needs.

6. Are your therapists licensed?

Yes, all our clinicians are licensed mental health professionals or are working under licensed supervision. We are committed to providing ethical, evidence-based care.

7. Is my information confidential?

Absolutely. Grace to Grace Behavioral Health complies with all HIPAA regulations. Your privacy and confidentiality are protected, and we only share information with your consent unless legally required.

8. What is your cancellation policy?

We require at least 24 hours’ notice for cancellations. Late cancellations or missed appointments may be subject to a fee.

9. Do you work with children and teens?

Yes, we offer age-appropriate therapy for children and adolescents, including support for behavioral challenges, anxiety, trauma, and family transitions.

10. What makes Grace to Grace different?

We believe in whole-person, faith-informed care that honors each individual’s story. Whether you're navigating grief, seeking healing, or simply need someone to talk to, we’re here to walk with you—grace to grace.